Last updated: January 2026
1.1. These General Terms and Conditions (hereinafter "GTC") govern the use of the Software-as-a-Service platform "Klar" (hereinafter "Platform"), provided by Klar Systems (hereinafter "Provider").
1.2. The Platform serves for the automated acceptance, triage, and forwarding of emergency reports (e.g., burst water pipes, heating failure) to service providers. The Provider exclusively provides the technical infrastructure and does not perform any manual or janitorial services itself.
2.1. <strong>Automatic Dispatching:</strong> The Platform accepts reports from tenants, classifies them using AI-supported algorithms, and automatically contacts service providers based on lists provided by the Customer.
2.2. <strong>No Guarantee of Repair Success:</strong> The Provider owes the effort of mediation (dispatching), but not the success of the repair or the appearance of the service provider. Contracts for manual services are concluded exclusively between the Customer (property management/owner) and the service provider.
2.3. <strong>Availability:</strong> The Provider guarantees an annual average platform availability of 99.5%. Maintenance windows and disruptions beyond the Provider's control are excluded.
3.1. <strong>Data Maintenance:</strong> The Customer is obliged to keep master data (properties, tenant contacts) and lists of emergency service providers (incl. contact details and responsibilities) up to date. Outdated data can lead to misrouting, for which the Provider is not liable.
3.2. <strong>Availability:</strong> The Customer must designate an escalation contact person who can be contacted by the system if no service provider accepts the order ("Fallback").
3.3. <strong>Access Data:</strong> Access data to the Platform must be kept secret and protected from third-party access.
4.1. The Customer acknowledges that the classification of emergencies (triage) is partially automated by AI systems. Despite high safety standards ("Human-in-the-loop" options), misjudgments cannot be completely ruled out in rare cases.
4.2. In case of danger to life and limb (e.g., fire, smell of gas), the Platform explicitly instructs tenants to contact public emergency services (112). The Platform does not replace an emergency call.
5.1. Remuneration is based on the selected pricing model (e.g., "Pay per Resolution" or monthly flat rate per unit).
5.2. Unless otherwise agreed, invoices are payable without deduction within 14 days of invoicing.
6.1. The Provider is liable without limitation for intent and gross negligence as well as for damages resulting from injury to life, body, or health.
6.2. For slight negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to the foreseeable damage typical for the contract.
6.3. The Provider is not liable for damages caused by the failure or poor performance of the commissioned service providers.
7.1. The contract is concluded for an indefinite period and can be terminated by either party with a notice period of 30 days to the end of the month, unless a different term has been agreed in the individual contract.
7.2. The right to extraordinary termination for good cause remains unaffected.
8.1. The law of the Federal Republic of Germany applies, excluding the UN Sales Convention.
8.2. The place of jurisdiction for all disputes arising from this contractual relationship is Berlin, provided the Customer is a merchant, a legal entity under public law, or a special fund under public law.